A: Yes, we charge a $20 credit card deposit for any order less than $150. We charge a $50 deposit for any order of $150 or more. This is deducted from your balance which is due in cash or by credit card on delivery.

A: You can cancel for any reason up to the week before your party without a penalty. If you decide to cancel the week of your party, you will lose your deposit. The only exception to this policy is for forecasted rain, but we still need at least a one-day advance notice.

Q: Are your jumpers clean?

A: Yes, we clean and sanitize our jumpers before each use. Our drivers are even equipped with cleaning supplies to ensure your satisfaction.

Q: What if it rains?

A: In most cases you can still use the jumper if it rains. Most of our units are covered, but that doesn’t mean that the children will not get wet. Our suggestion is to keep plenty of towels handy, and periodically wipe down the jumping area. In cases of extreme weather (ex. hard rain or strong wind) you should evacuate the unit and seek shelter. There is no refund for rain once the unit has been delivered.

Q: What is the occupancy limit for the jumpers?

A: Our standard size jumper can accommodate 10-12 young children.

Teens and adults can also use the jumper, but we suggest no more than 4-6 teens or adults in the unit at one time. Please use common sense when using a jumper. There should an adult supervisor at all times.

Q: Where do you deliver?

A: We deliver to most of what is considered to be the Bay Area. We do charge a small delivery fee in some cases to subsidize the gas expense of our drivers. For complete list of our delivery areas and associated fees. CLICK HERE TO SEE WHERE WE DELIVER!

Q: Do you deliver to parks?

A: Yes, but you will need to call the park or your cities park and rec. service and get a permit. Some city parks do not allow jumpers. Normally there is a permit fee of about $20 at most parks, but not always. You will need a power source. Most parks DO NOT provide electricity. You will need to rent one of our generators. There is also an additional $10 park fee and a required credit card deposit of $50

Q: How much room do I need?

A: The sizes of our jumpers are listed on the website, just click on each picture to see the dimensions and required space. If you are not sure if your space is adequate, please don’t hesitate to call us and ask.

Q: Can they be set up in the back yard?

A: In most cases, yes. Some of our units are very large and heavy though. If you are renting a slide or a combo, you should have clear path to the back yard, a gate with at least 36” of clearance, and in some cases, a concrete walkway that leads to your setup location. There have been times where we could not set up a large unit because of these conditions. Please be patient and remember that some of these units weigh 500-900lbs. and cannot be dragged over wet grass, stepping stones, gravel, or tree roots. You should have a backup location just in case.

Q: What if I have steps going to the jump location?

A: We allow 4 steps for a standard jumper, after that, we charge $1.00 per step. Our large units are handled on a case-by-case basis.